Terms of Service
Last updated — 2026
The house rules for using Folio. This is standard boilerplate, written plainly and kept generic — a placeholder, not legal advice. Your signed order form and pricing schedule govern where they differ.
Acceptance
By opening an account, accessing the dashboard, or moving money through the service, you agree to these terms on behalf of yourself and any business you represent. If you do not agree, do not use the service. We may revise these terms from time to time; continued use after a revised version is published constitutes acceptance of the change.
The service & processing via banking partners
Folio provides a hosted checkout, a settlement ledger, and tools for accepting and reconciling payments. Card and bank processing is performed through regulated banking and acquiring partners. We are a technology provider that arranges access to those rails; we are not a bank, and the availability of any particular method or currency depends on our partners and on your eligibility.
Eligibility & KYB
You must be able to form a binding contract and operate a lawful business. Before and during your use of the service we collect know-your-business (KYB) information about the entity, its owners, and its representatives, and we may request supporting documentation at any time. You agree that the information you provide is accurate and that you will keep it current. We may suspend processing while verification is pending.
Acceptable use & prohibited businesses
You may not use the service for fraud, for activity that violates applicable law or card-network rules, or for any business category our partners prohibit — including, without limitation, unlicensed financial services, illegal goods, and other categories listed in our acceptable-use guidance. We may decline, hold, or reverse transactions that we reasonably believe fall outside permitted use.
Fees & payouts
Fees are disclosed in your pricing schedule and are deducted from processed volume or invoiced separately. Net proceeds are paid out to your nominated bank account on the agreed settlement cycle, subject to verification, applicable holds, and successful clearing. Payout timing may vary with method, region, and banking-partner cut-off times.
Reserves & chargebacks
To cover potential refunds, disputes, and chargebacks, we may apply a rolling or fixed reserve to your balance based on your risk profile and history. You are responsible for chargebacks and related fees raised against your transactions. We may debit your balance, draw on a reserve, or invoice you to recover such amounts.
Data & privacy
Our handling of personal and transactional data is described in our Privacy Policy, which forms part of these terms. You are responsible for your own lawful basis for the data you submit to the service and for any notices you owe to your own customers.
Termination
You may close your account at any time once outstanding obligations are settled. We may suspend or terminate access if you breach these terms, if required by a partner or by law, or to manage risk. On termination, your right to use the service ends, while reserve, chargeback, and indemnity obligations survive until they are discharged.
Liability & disclaimers
The service is provided on an “as is” and “as available” basis without warranties of any kind, to the fullest extent permitted by law. We are not liable for indirect, incidental, or consequential losses, and our aggregate liability is limited to the fees you paid us in the three months preceding the event giving rise to the claim. Nothing here limits liability that cannot lawfully be limited.
Governing law
These terms are governed by the laws of the jurisdiction stated in your order form, and the courts of that jurisdiction have exclusive jurisdiction over any dispute, without prejudice to mandatory consumer protections that may apply where you operate.
Contact
Questions about these terms go to [email protected]. We read everything and answer the reasonable things.